Refund Policy & Guarantee
Last updated October 6, 2026
We document your numbers before we deliver anything, so every promise below can be checked against facts. This policy is part of our terms of service.
7-day full refund
If you're not happy for any reason, email us within 7 days of your payment and we'll refund the package in full. Add-ons bought on top of a package are not covered by the 7-day refund.
Day-0 audit
Before delivery starts, we record a timestamped audit of your public profile: followers, engagement and recent posts. You can see it in your dashboard. It is the baseline for everything below.
Under-delivery
If you think you received less than your package, tell us. We check your numbers against your Day-0 audit and our delivery record. If we under-delivered, we deliver the missing part, or refund the part we didn't deliver.
365-day follower replacement
If more than 15% of the followers Audiencery delivered drop within 365 days, we replace them free. The guarantee covers only followers we delivered after your order started, not the ones you already had.
When the guarantee doesn't apply
The guarantee is void when the follower loss is caused by the profile itself, for example:
- making the account private;
- deleting posts;
- posting content that breaks Instagram's policies (such as adult, hateful, shocking or spam content);
- a drastic change of niche.
Delivery
Delivery starts within hours of your payment and is paced across the month, so your growth looks natural. A username change or a private account pauses delivery until we can reach the account again. Delays caused this way are not under-delivery. If you change your username, email us the new one.
No automatic renewals
You pay once, by card (Ziina) or in crypto (Heleket), for a month or a year. We never store your card, so there is nothing to cancel. When your period ends, we send you a payment link. Renewing is a new payment you choose to make.
How to ask for a refund or replacement
Email [email protected] from the address you used for your order, with your Instagram handle and what went wrong. Refunds go back through the provider you paid with: Ziina for card payments, Heleket for crypto. For crypto refunds we'll confirm the receiving wallet with you by email. How long the money takes to arrive depends on your bank or network.